Incident Summary- Identified
Users who previously minted Magazine NFTs using the Email Login feature are currently unable to access their NFTs, as the email login functionality has been temporarily disabled. This change has caused concern among users about the safety and accessibility of their previously minted NFTs.
In Progress-
We want to assure all users that previously minted NFTs are safe. Our team is working to temporarily re-enable the Email Login feature for a limited time (days/weeks), allowing users to import their NFTs into self-custodial wallets.
Once this functionality is ready, a detailed Import Guide will be published on our Shib.io Docs and shared across our official communication channels.
What You Can Do-
📩 If you have not yet reported this and you minted an NFT using Email Login, please reach out to our Customer Support team and share your details. We will add you to the internal tracking list so you receive direct updates once the import process is available.
Good News-
🎉 The latest version of the Magazine NFT has already launched! You can still mint it — now using a self-custodial wallet only.
Next Steps & Communication-
🔄 Temporary reactivation of Email Login for NFT import
📘 Import instructions will be published on Shib.io Docs
📧 Email updates will be sent to all affected users